This policy outlines the terms and conditions for cancellations and refunds for all services offered through our platform, including Cybersecurity Training Courses, Mentorship Programs, Consultancy Services, and Resume Writing Services, or any other forms of Digital Service listed on our website. By purchasing any of our services, you agree to these terms.
Scope and Applicability
This policy applies to all products and services purchased through our website. We process refunds through our WooCommerce payment system, and course access is managed via Tutor LMS. The policy covers:
Online Cybersecurity Training Courses
One-on-one Mentorship Sessions
Consultancy Services
Resume Writing and Review Services
Additional Educational Resources
Refund Eligibility
Training Courses
You may request a refund within 24 hours of purchase if you haven’t accessed the course materials
Once course content is accessed, refunds are only available if:
Technical issues prevent course completion
Course content significantly differs from the description
Support team fails to respond within 48 hours for critical issues
Mentorship Programs
Full refund available up to 24 hours before the first scheduled session
Rescheduling is available twice per purchased package
No refunds after the first session is conducted
Consultancy Services
50% refund if cancelled 48 hours before scheduled consultation
No refunds for last-minute cancellations or cancellations done within 12 hrs of the scheduled calls.
Unused consultation hours expire after 7 days
Resume Writing Services
Full refund before initial draft delivery
50% refund before final draft if unsatisfied
No refunds after final draft approval
Refund Process
How to Request a Refund
Submit your refund request by sending us a mail on admin@yourcybersecmentor.com
Include order number and reason for refund
Provide any required documentation supporting your request
Processing Timeline
Refund requests are reviewed within 2 business days
Approved refunds are processed within 5-7 business days
Funds return time depends on your payment method:
Credit/debit cards: 3-5 business days
PayPal: 1-2 business days
Bank transfers: 5-7 business days
Technical Considerations
Course Access
Course access is automatically revoked upon refund approval
Downloaded materials must be deleted
Completion certificates are voided for refunded courses
Account Status
Refunded course progress is archived
Mentorship session credits are removed
Service access ends immediately upon refund
Exceptions and Special Circumstances
We may consider refunds outside standard terms for:
Extended platform technical issues
Family emergencies (documentation required)
Military deployment orders
Extended illness or hospitalization
Refund is solely based on the evidences provided and are at our discretion.
Non-Refundable Items
The following are not eligible for refunds:
Completed consultancy sessions
Delivered resume drafts
Course completion certificates
Membership renewal fees
Add-on services after delivery
Any other digital services availed which have been deemed as completed, or partially completed or purchased but service not availed within 24 hrs of purchase.
Contact Information
For refund-related queries:
Email: admin@yourcybersecmentor.com
Response time: Within 24 business hours
Policy Updates
We reserve the right to modify this policy. Changes will be:
Posted on our website
Notified via email to active users
Effective 30 days after posting
Last Updated: 21-02-2025
By purchasing our services, you acknowledge reading and agreeing to these terms.
Contact Me
Have a question? Use this form to reach out and discuss anything about our courses, mentorship or anything else.
